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Welcome to TANQIVA. These Terms of Service (“Terms”) govern your use of the TANQIVA website and any purchases made through our online store. By accessing, browsing, or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the website.

1. Introduction

TANQIVA operates an e-commerce platform offering home improvement products, plumbing accessories, water-saving solutions, gardening products, and related household items. These Terms apply to all visitors, customers, and users of the website.

2. Eligibility

By using this website, you represent and warrant that:

  • You are at least 18 years of age, or using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • The information you provide is accurate, complete, and current.

3. Products and Services

  • All products displayed on the website are subject to availability.
  • We reserve the right to modify, discontinue, or update any product without prior notice.
  • Product images are for illustrative purposes only. Actual products may vary slightly due to manufacturing updates or screen display differences.
  • We make reasonable efforts to ensure product descriptions and specifications are accurate.

4. Pricing

  • All prices displayed on the website are in Indian Rupees (INR).
  • Prices are subject to change without prior notice.
  • In the event of a pricing error, TANQIVA reserves the right to cancel or refuse any order placed at the incorrect price.
  • Applicable taxes and shipping charges, if any, will be displayed during checkout.

5. Orders

  • Placing an order constitutes an offer to purchase a product.
  • TANQIVA reserves the right to accept or reject any order at its sole discretion.
  • Order confirmation emails do not guarantee acceptance of an order.
  • We may cancel orders due to stock unavailability, payment issues, suspected fraud, incorrect pricing, or other operational reasons.

6. Payments

  • Payments must be made using the payment methods available on our website.
  • All transactions are processed through secure third-party payment providers.
  • TANQIVA does not store complete payment card details on its servers.
  • Orders will be processed only after successful payment authorization.

7. Shipping and Delivery

  • Orders are processed and shipped according to our Shipping Policy.
  • Estimated delivery times are provided for convenience and are not guaranteed.
  • Delays caused by courier services, weather conditions, natural disasters, or other circumstances beyond our control shall not result in liability for TANQIVA.
  • Customers are responsible for providing accurate delivery information.

8. Returns, Replacements, and Refunds

Returns, replacements, and refunds are subject to our Return & Refund Policy.

Customers should review the policy before making a purchase. Refund requests will be evaluated according to the conditions outlined in the policy.

9. User Responsibilities

You agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Interfere with website security or operations.
  • Upload viruses, malware, or harmful code.
  • Copy, distribute, or exploit website content without authorization.
  • Provide false, inaccurate, or misleading information.

Violation of these Terms may result in suspension or termination of access.

10. Intellectual Property Rights

All content on this website, including but not limited to:

  • Logos
  • Trademarks
  • Product images
  • Graphics
  • Text
  • Website design
  • Product descriptions

is the property of TANQIVA and protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Third-Party Links

Our website may contain links to third-party websites or services.

TANQIVA does not control and is not responsible for:

  • Third-party content
  • Privacy practices
  • Terms and conditions
  • Availability of external websites

Users access third-party websites at their own risk.

12. Disclaimer of Warranties

The website and its contents are provided on an “as is” and “as available” basis.

TANQIVA makes no warranties or representations regarding:

  • Continuous availability of the website
  • Accuracy of information
  • Error-free operation
  • Compatibility with all devices or browsers

To the extent permitted by law, all warranties are excluded.

13. Limitation of Liability

To the maximum extent permitted by applicable law, TANQIVA shall not be liable for any:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Special damages
  • Loss of profits
  • Loss of business opportunities

arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

14. Account Security

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You agree to notify us immediately of any unauthorized account access.
  • TANQIVA shall not be liable for losses resulting from unauthorized use of your account.

15. Cancellation of Orders

TANQIVA reserves the right to cancel orders under circumstances including:

  • Product unavailability
  • Pricing errors
  • Payment verification failure
  • Suspected fraudulent activity
  • Violation of these Terms

Customers may request cancellation before the order has been dispatched.

16. Privacy

Your use of the website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or use of the website shall be subject to the exclusive jurisdiction of the courts of Delhi, India.

18. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

Any changes will be posted on this page, and continued use of the website after such changes constitutes acceptance of the revised Terms.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

TANQIVA

Email: contact@tanqiva.in
Phone: +91 844865797