tanqiva.in

Menu

At TANQIVA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return if:

  • The product received is damaged or defective.
  • The product received is incorrect or different from what was ordered.
  • The product is unused, in its original condition, and in the original packaging.
  • The return request is made within 7 days of delivery.

Products that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for return.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Used or installed products
  • Products damaged due to misuse
  • Products without original packaging
  • Clearance, sale, or promotional items (unless defective)
  • Customized or special-order products

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 48 hours of delivery.
  2. Share clear photographs or videos showing the issue.
  3. Our team will review the request and provide further instructions.

Upon verification, we may offer:

  • A replacement product
  • A refund
  • Store credit (where applicable)

4. Return Process

To initiate a return:

  1. Email us at contact@tanqiva.in
  2. Include:
    • Order Number
    • Customer Name
    • Product Details
    • Reason for Return
    • Photos (if applicable)

Our support team will review your request and guide you through the return process.

5. Refunds

Once the returned product is received and inspected:

  • Approved refunds will be processed to the original payment method.
  • Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider.
  • Shipping charges, if any, are generally non-refundable unless the return is due to our error.

6. Order Cancellations

Orders may be cancelled before shipment by contacting our support team.

If the order has already been shipped, cancellation may not be possible and the standard return process will apply.

TANQIVA reserves the right to cancel any order due to:

  • Product unavailability
  • Pricing errors
  • Payment issues
  • Suspected fraudulent activity

In such cases, a full refund will be issued if payment has been received.

7. Replacement Policy

Eligible products may be replaced if:

  • The product is damaged during transit.
  • The wrong item was delivered.
  • A manufacturing defect is identified.

Replacement requests must be submitted within 7 days of delivery.

8. Refund Processing Time

After approval:

  • UPI refunds: Usually 3–7 business days
  • Credit/Debit Card refunds: Usually 5–10 business days
  • Net Banking refunds: Usually 5–10 business days

Actual timelines may vary depending on the payment provider and bank.

9. Contact Us

For refund, return, or replacement requests, please contact:

TANQIVA

📧 Email: contact@tanqiva.in
📞 Phone: +91 8448657976