At TANQIVA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Replacement & Return Policy below.
Replacement Eligibility
You may request a replacement if the product received is damaged or defective.
You may request a replacement if the product received is incorrect or different from what was ordered.
The product must be unused, in its original condition, and in its original packaging.
The replacement request must be made within 48 hours of delivery.
Products showing signs of use, customer-caused damage, or missing original packaging may not be eligible for replacement.
Non-Replaceable Items
Used or installed products.
Products damaged due to misuse.
Products without original packaging.
Clearance, sale, or promotional items (unless defective).
Customized or special-order products.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Share a clear, unedited video clearly showing the issue with the product. This will help our team verify the problem and process your replacement request quickly.
You may also share clear photographs if required.
Our team will review your request and provide further instructions.
Once verified, we will arrange a replacement product where applicable.
Replacement Process
To initiate a replacement request, email us at tanqivaindia@gmail.com
Please provide your Order Number.
Please provide your Customer Name.
Please provide the Product Details.
Please mention the Reason for Replacement.
Please attach Photos or Videos, if applicable.
Our support team will review your request and guide you through the replacement process.
Replacement Approval
Once the returned product is received and inspected, and the request is approved, a replacement product will be dispatched as soon as possible, subject to stock availability.
Shipping charges, if any, are generally non-refundable unless the replacement is required due to our error.
Order Cancellations
Orders may be cancelled before shipment by contacting our support team.
If the order has already been shipped, cancellation may not be possible, and the standard replacement process will apply.
TANQIVA reserves the right to cancel any order due to product unavailability, pricing errors, payment issues, or suspected fraudulent activity.
If an order is cancelled by TANQIVA before dispatch, the payment made for that order will be returned through the original payment method.
Replacement Policy
A replacement will be provided if the product is damaged during transit.
A replacement will be provided if the wrong item is delivered.
A replacement will be provided if a manufacturing defect is identified.
Replacement requests must be made within 48 hours of delivery.
Requests submitted after 48 hours of delivery may not be eligible for replacement.
Replacement Processing Time
After approval, replacement products are usually dispatched within 3–7 business days, subject to product availability.
Delivery timelines may vary depending on your location and courier partner.
Contact Us
TANQIVA
Email: tanqivaindia@gmail.com
Phone: +91 8448657976