Terms of Service
Welcome to TANQIVA. These Terms of Service (“Terms”) govern your access to and use of the TANQIVA website, including all purchases made through our online store. By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using this website.
1. Introduction
TANQIVA operates an e-commerce platform offering industrial products, home improvement products, plumbing accessories, water-saving solutions, gardening products, and related household items. These Terms apply to all visitors, customers, registered users, and anyone accessing or using our website, products, or services.
2. Eligibility
By using this website, you represent and warrant that:
You are at least 13 years of age, or you are using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
3. Products and Services
All products displayed on the website are subject to availability.
We reserve the right to modify, discontinue, update, or replace any product without prior notice.
Product images are provided for illustrative purposes only. Actual products may vary slightly due to manufacturing improvements, packaging updates, or display settings on your device.
While we make every effort to ensure product descriptions, specifications, and pricing are accurate, occasional errors may occur.
4. Pricing
All prices displayed on the website are in Indian Rupees (INR).
Prices are subject to change without prior notice.
In the event of a pricing or typographical error, TANQIVA reserves the right to cancel or refuse any order placed at the incorrect price.
Applicable taxes and shipping charges, if any, will be displayed during checkout.
5. Orders
Placing an order constitutes an offer to purchase a product.
TANQIVA reserves the right to accept, reject, or cancel any order at its sole discretion.
An order confirmation email only acknowledges receipt of your order and does not guarantee its acceptance.
Orders may be cancelled due to stock unavailability, payment issues, suspected fraudulent activity, pricing errors, or other operational reasons.
6. Payments
Payments must be made using the payment methods available on our website.
All payment transactions are processed securely through trusted third-party payment gateways.
TANQIVA does not store your complete debit card, credit card, or banking details.
Orders will be processed only after successful payment authorization.
7. Shipping and Delivery
Orders are processed and shipped in accordance with our Shipping Policy.
Estimated delivery times are provided for convenience and are not guaranteed.
TANQIVA shall not be liable for delays caused by courier partners, weather conditions, natural disasters, government restrictions, or any circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping and contact information.
8. Returns, Replacements and Refunds
Returns, replacements, and refunds are governed by our Replacement & Return Policy.
Customers are encouraged to review the policy before placing an order.
Any replacement or refund request will be processed in accordance with the terms stated in that policy.
9. User Responsibilities
By using this website, you agree that you will not:
Use the website for any unlawful, fraudulent, or unauthorized purpose.
Interfere with the website’s security or functionality.
Upload viruses, malware, or harmful software.
Copy, reproduce, distribute, modify, or exploit website content without written permission.
Provide false, misleading, or inaccurate information.
Violation of these Terms may result in suspension or permanent termination of your access to the website.
10. Intellectual Property Rights
All content available on this website, including but not limited to:
Logos
Trademarks
Product images
Graphics
Text
Website design
Icons
Product descriptions
Software and website content
is the exclusive property of TANQIVA and is protected under applicable intellectual property and copyright laws.
Unauthorized use, reproduction, modification, or distribution of any content is strictly prohibited.
11. Third-Party Links
Our website may contain links to third-party websites or services.
TANQIVA does not own, operate, or control these external websites and is not responsible for their:
Content
Privacy practices
Terms and conditions
Availability
Users access third-party websites entirely at their own risk.
12. Disclaimer of Warranties
The website and all information, products, and services are provided on an “as is” and “as available” basis.
TANQIVA makes no warranty regarding:
Continuous availability of the website.
Accuracy or completeness of information.
Error-free or uninterrupted operation.
Compatibility with every device, browser, or operating system.
To the fullest extent permitted by applicable law, all warranties are expressly disclaimed.
13. Limitation of Liability
To the maximum extent permitted by applicable law, TANQIVA shall not be liable for any:
Indirect damages
Incidental damages
Special damages
Consequential damages
Loss of profits
Loss of business opportunities
Loss of data
arising from the use of our website, products, or services.
Our maximum liability shall not exceed the amount paid by the customer for the relevant order.
14. Account Security
If you create an account on our website:
You are solely responsible for maintaining the confidentiality of your login credentials.
You must immediately notify us of any unauthorized use of your account.
TANQIVA shall not be liable for any loss arising from unauthorized use of your account.
15. Cancellation of Orders
TANQIVA reserves the right to cancel orders under circumstances including:
Product unavailability
Pricing errors
Payment verification failure
Suspected fraudulent activity
Violation of these Terms
Customers may request cancellation only before the order has been dispatched.
16. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you consent to the collection, processing, and use of your information as described in the Privacy Policy.
17. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from or relating to these Terms or your use of this website shall be subject to the exclusive jurisdiction of the competent courts of Delhi, India.
18. Changes to These Terms
TANQIVA reserves the right to modify, update, or replace these Terms of Service at any time without prior notice.
Updated Terms will become effective immediately upon being published on this page.
Continued use of the website after any changes constitutes your acceptance of the revised Terms.
19. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
TANQIVA
Email: tanqivaindia@gmail.com
Phone: +91 8448657976